Privacy Policy

At WikySpecial, your privacy is our top priority. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our store, use our services, or make purchases through our platform. By accessing our website or placing an order, you agree to the terms outlined in this Privacy Policy.

If you have any questions regarding this policy or your data, you can contact us anytime at wikyspecial@gmail.com.

1. Information We Collect

We may collect various types of personal and non-personal information to provide you with a seamless shopping experience:

Personal Data: Name, email address, phone number, billing/shipping address, and payment details.
Account Information: Login credentials, order history, preferences, and saved items.
Technical Data: IP address, browser type, device information, and operating system.
Usage Data: Pages visited, time spent on the site, search queries, and interactions with our store.

This information helps us process your orders, improve our services, and create a personalized shopping experience.

2. How We Use Your Information

Your information is used for:

Processing and fulfilling orders.
Delivering products to your address.
Sending order confirmations, invoices, and shipping updates.
Improving website performance and user experience.
Providing customer support and responding to inquiries.
Sending promotional emails, offers, and newsletters (with your consent).
Detecting fraud, unauthorized activities, and maintaining security.

3. Sharing & Disclosure of Information

We respect your privacy and never sell your personal data. However, we may share your information with trusted third parties:

Payment Processors (to securely complete your transactions).
Logistics & Shipping Partners (to deliver your purchases).
IT & Hosting Providers (to operate and maintain our website).
Legal Authorities (if required by law or to protect against fraud and misuse).

4. Data Protection & Security

At WikySpecial, we use strict security measures to protect your personal information:

Encrypted payment gateways for safe transactions.
Secure socket layer (SSL) technology.
Regular monitoring for unauthorized access and threats.
Restricted access to sensitive data by authorized personnel only.

5. Cookies & Tracking Technologies

We use cookies to enhance user experience and analyze website traffic. Cookies help us:

Remember your login and shopping cart.
Provide personalized product recommendations.
Measure marketing campaign effectiveness.
Improve loading speed and navigation.

You can disable cookies through your browser settings, but some features of the website may not function properly.

6. Email Marketing & Communication

When you subscribe to our newsletters, we may send you promotional offers, new arrivals, and updates. You may opt out anytime by clicking the unsubscribe link in our emails or contacting us at wikyspecial@gmail.com.

7. Third-Party Links

Our store may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before sharing your personal data.

8. Your Data Rights

As a customer, you have full control over your data. You may:

Request a copy of the personal data we hold about you.
Update or correct your information.
Request deletion of your data (subject to legal requirements).
Withdraw consent for marketing communications.

To exercise your rights, email us at wikyspecial@gmail.com.

9. Data Retention

We retain your information only as long as necessary for order fulfillment, legal obligations, and customer service purposes. Once the retention period expires, we securely delete or anonymize your data.

10. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our business, technology, or legal requirements. All updates will be posted on this page with the “Last Updated” date.

11. Contact Us

If you have questions, concerns, or complaints regarding this Privacy Policy, please reach out to us:

📧 Email: wikyspecial@gmail.com