Refund & Return Policy

At WikySpecial, we value our customers and want you to shop with confidence. We are committed to delivering high-quality products and excellent service. This Refund & Return Policy explains when and how you can request a return, exchange, or refund. By purchasing from our store, you agree to the terms outlined below.

For any questions or assistance, please contact us at wikyspecial@gmail.com.

1. Eligibility for Returns

To be eligible for a return:

• The product must be unused, unworn, and in its original packaging.

• The item must be in the same condition you received it.

• Returns must be initiated within 7–14 business days of receiving your order.

• A valid proof of purchase (order ID, receipt, or email confirmation) is required.

2. Non-Returnable Items

Certain items cannot be returned due to hygiene, safety, or customization reasons. These include:

• Personal care, skincare, and beauty products (if opened or used).

• Sale, clearance, or discounted items.

• Customized or personalized products.

• Gift cards and promotional items.

3. Return Process

If you wish to return an item, please follow these steps:

1. Contact us at wikyspecial@gmail.com with your order details and reason for return.

2. Our team will review your request and provide you with instructions.

3. You will need to ship the item back to us in secure packaging.

4. Once received and inspected, we will notify you of the approval or rejection of your return.

4. Refund Process

• Approved refunds will be processed within 7–10 business days.

• Refunds will be issued to your original payment method.

• Shipping costs are non-refundable, unless the return is due to a wrong or defective item.

• If you paid via Cash on Delivery (COD), refunds may be provided through store credit or bank transfer.

5. Exchanges

We allow exchanges for items that are defective, damaged, or if you received the wrong product. To request an exchange, email us at wikyspecial@gmail.com with details, and we will arrange a replacement.

6. Damaged or Defective Products

If you receive a damaged or defective product:

• Report the issue within 48 hours of delivery.

• Provide photos or videos of the defective item as proof.

• We will replace the item at no extra cost or issue a full refund.

7. Shipping Costs for Returns

• Customers are responsible for return shipping costs, unless the return is due to our error (wrong item, damaged, or defective).

• We recommend using a trackable shipping service to ensure safe delivery of your returned product.

8. Late or Missing Refunds

If you haven’t received your refund within the stated time:

1. Check your bank account again.

2. Contact your credit card company or bank (processing time may vary).

3. If you still have not received your refund, email us at wikyspecial@gmail.com.

9. Policy Updates

We reserve the right to update or modify this Refund & Return Policy at any time. Updates will be posted on this page with the latest revision date.

10. Contact Us

For any return, refund, or exchange-related concerns, you can reach us at:

📧 Email: wikyspecial@gmail.com
🌐 Store: WikySpecial