Shipping Policy

At WikySpecial, we aim to provide a smooth, reliable, and timely delivery experience to all our customers. This Shipping Policy outlines the terms under which your orders are processed, shipped, and delivered. By placing an order with us, you agree to the following shipping terms and conditions.

If you have questions about your delivery, please reach out to us at wikyspecial@gmail.com.

1. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
In case of unexpected delays (stock availability, verification issues, or peak seasons), we will notify you via email.

2. Shipping Methods & Delivery Time

We offer multiple shipping options to ensure flexibility and timely delivery:

Standard Shipping: Estimated delivery within 5–10 business days.
Express Shipping: Estimated delivery within 2–5 business days.
Local Deliveries (within Pakistan): 2–4 business days, depending on your location.

Note: Delivery times are approximate and may vary based on location, courier service, customs clearance, or external factors beyond our control.

3. Shipping Charges

Shipping costs are calculated at checkout based on your delivery address, order weight, and shipping method.
Occasionally, we may offer free shipping promotions. Such offers will be clearly mentioned on our store homepage or product pages.

4. Tracking Your Order

Once your order is shipped, you will receive an email with your tracking number and a link to monitor your delivery status.
Please allow 24–48 hours for tracking updates to appear in the system.

5. International Shipping

We deliver worldwide to selected countries. Shipping costs and delivery times vary based on destination.
International customers are responsible for any customs duties, import taxes, or fees charged by their country.
WikySpecial is not liable for delays caused by customs procedures.

6. Delivery Issues

If you experience any delivery issues, please contact us immediately at wikyspecial@gmail.com. Common issues include:

Delayed Orders: We will coordinate with the courier to resolve the delay.
Incorrect Address: Customers are responsible for providing accurate delivery details. We are not responsible for delays or lost packages due to incorrect addresses.
Undeliverable Packages: If an order is returned to us due to an incomplete or incorrect address, reshipping charges may apply.

7. Damaged or Lost Packages

If your order arrives damaged, please contact us within 48 hours with photos/videos of the package and product.
In case of lost shipments, we will investigate with the courier and arrange a replacement or refund (depending on availability).

8. Order Cancellations

Orders can only be canceled within 12 hours of placement, provided the order has not yet been shipped.
Once shipped, cancellation requests cannot be accepted.

9. Peak Season Delays

During festive seasons, sales, or unforeseen events (such as natural disasters or courier strikes), shipping and delivery may take longer than expected. We appreciate your patience during such times.

10. Contact Us

If you have any questions or concerns about shipping, delivery times, or tracking, please reach out to us at:

📧 Email: wikyspecial@gmail.com